This Privacy Policy was last modified on February 28, 2024.
Dental Marketing LLC (“us”, “we”, or “our”) operates https://dentalmarketing.com (the“Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site
DoubleClick Cookie
Google, as a third-party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.
You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.
Dental Marketing LLC uses Remarketing with Google Analytics to advertise on third-party sites to you after you visited our Site. We and our third-party vendors, like Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site.
You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.
SMS Communication
By completing our webform and indicating a desire to be contacted, you consent to receiving communications from us via SMS. We will use this method to provide you with updates and information relating to your query, as well as marketing materials where we have the appropriate consent.
Opt-Out
You can opt-out of SMS communication at any time by replying "STOP" to any message. We are committed to respecting your privacy and choice.
Data Charges
Please note that standard message and data rates may apply for SMS messages according to your service provider. We are not responsible for any charges incurred due to receiving SMS messages from us.
Personal Information
Your phone number will be used exclusively for the purpose of sending SMS messages related to our service. We will not share, sell, or distribute your phone number to any third parties without your explicit consent, in line with our Privacy Policy.
Business Transaction
If Dental Marketing LLC is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Links To Other Sites
Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
Dental Marketing LLC has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Payment Processing
In order to ensure the highest level of protection for Institution and End User payment information, Dental Marketing LLC may rely upon a third party for payment processing services (the “Payment Processor”) which all users must enter into agreement as a customer of Dental Marketing LLC.
BY ACCEPTING THESE TERMS OR BY CONTINUING TO USE THE SERVICES, YOU AGREE TO BE BOUND BY THE MERCHANT SERVICES AGREEMENT, AS THE SAME MAY BE MODIFIED FROM TIME TO TIME, OR ANY OTHER APPLICABLE AGREEMENTS RELATED TO YOUR PAYMENT PROCESSING PROVIDER FROM TIME TO TIME. Clients on-boarded through Stripe are required to review and agree to the terms and conditions found here.
Changes To This Privacy Policy
Dental Marketing LLC may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.
Last Updated: February 28, 2024
1. Services.
Dental Marketing LLC, (“Dental Marketing”) will provide to the Practice the Services selected by the Practice (the “Services”) on the Dental Marketing Services Agreement (the “Services Agreement”), which is incorporated herein by reference, through Dental Marketing and/or its affiliates and/or designees. Dental Marketing may change the Services offered (whether adding additional Services or canceling Services) at any time upon delivery of a revised Services Agreement. The Practice, may, but shall not be required to, add additional or any new Services during the Term of the Agreement.
2. Term and Termination.
The Term of the Services Agreement shall begin on the date of execution by the Practice and shall be either a month to month or annual term, depending on the election by the Practice. The Practice shall provide all necessary and required information to Dental Marketing as required to provide the Services, and the Services shall commence within forty-five (45) business days of receipt of the required information. Unless otherwise terminated as provided in these Terms and Conditions or the Services Agreement, month-to-month contracts will automatically renew on a month-to-month basis, and quarterly contracts will automatically renew for successive quarterly terms unless written notice of non-renewal is provided by either Party to the other Party at least 30 days prior to the expiration of the then-current annual term. The initial Term and all renewal terms are referred to herein as the “Term”. Either Party may terminate the Service Agreement for any or no reason by providing 30 days prior written notice to the other Party. Dental Marketing may also terminate the Services Agreement and immediately cease providing all Services to the Practice, without notice, if the Practice fails to pay any amounts due under the Services Agreement within ten (10) days of the due date.
3. Dental Marketing Fees.
In consideration for Dental Marketing’s Services, Practice will pay Dental Marketing, or its designees, the amounts corresponding to the Practice’s elections of Services on the Services Agreement.
4. Third Party Vendor Agreements
The Practice may be required to enter into third party vendor agreements with Dental Marketing vendors. Any such contract does not change or amend these Terms and Conditions or the Services Agreement. The Practice should not pay any service fees to any vendor unless specifically noted and agreed to by the Parties in writing.
5. Independent Contractor Status
Notwithstanding any provision contained herein or in the Services Agreement to the contrary, the Practice and Dental Marketing each understand and agree that the Parties hereto are independent contractors and that therefore neither the Practice nor Dental Marketing is an employee, partner, joint venturer, or agent of the other. Neither Party shall have the right to make any promises, warranties or representations, or to assume or create any obligations, on behalf of the other Party.
6. INDEMNITY AND LIMITATION OF LIABILITY
THE PRACTICE AGREES TO INDEMNIFY, DEFEND AND HOLD Dental Marketing, AND ITS AFFILIATES, OFFICERS, DIRECTORS, AND EMPLOYEES HARMLESS FROM AND AGAINST ANY CLAIMS ASSERTED BY ANY THIRD PARTIES AGAINST Dental Marketing ARISING FROM Dental Marketing LLC’S RELATIONSHIP WITH THE PRACTICE PURSUANT TO THE SERVICES AGREEMENT. THE PRACTICE AGREES TO FURTHER INDEMNIFY, DEFEND AND HOLD HARMLESS Dental Marketing LLC, AND ITS AFFILIATES, OFFICERS, DIRECTORS, AND EMPLOYEES FROM ANY AND ALL LIABILITY, LOSS, DAMAGE, CLAIM OR EXPENSE OF ANY KIND, INCLUDING COSTS AND ATTORNEYS’ FEES WHICH RESULT FROM THE ACTS OR OMISSIONS BY THE PRACTICE, ITS AGENTS OR EMPLOYEES, REGARDING THE DUTIES AND OBLIGATIONS OF THE PRACTICE UNDER THE SERVICES AGREEMENT OR THESE TERMS AND CONDITIONS. Dental Marketing SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AGREEMENT OR THESE TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR REVENUES. IN NO EVENT SHALL DAMAGES FOR EITHER PARTY EXCEED THE VALUE OF THE TERM OF THE SERVICES AGREEMENT.
7. Effect of Expiration and Termination; Survival.
Notwithstanding the expiration or termination of the Services Agreement, Section 3 (as it relates to unpaid Dental Marketing Service Fees), 7 (Indemnity, Release and Waiver of Liability), 8 (Survival), 10 (Governing Law; Venue), 16 (Attorneys’ Fees), 18 (No Referral Arrangements), and 19 (Access to Records, if applicable) will survive.
8. Conformance with Law
Each Party shall carry out all activities undertaken by it pursuant to the Services Agreement or these Terms and Conditions in conformance with all applicable federal, state, and local laws, rules, and regulations.
9. Governing Law, Venue
The Services Agreement, these Terms and Conditions and all actions arising, in whole or in part, under or in connection with the Services Agreement or these Terms and Conditions shall be governed by and construed in accordance with the domestic substantive laws of the State of Florida, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. The Parties hereby agree that venue for any and all disputes arising from or relating to the Services Agreement or these Terms and Conditions shall be in the state or federal court of competent jurisdiction located in Broward County, Florida, and each of the Parties hereby consent to the exclusive jurisdiction of such courts.
10. Entire Agreement; No Oral Modification.
The Services Agreement and these Terms and Conditions constitute the entire final agreement between the Parties hereto with respect to the subject matter hereof and supersedes any and all prior agreements between the Parties hereto, both oral and written, concerning the subject matter hereof. Except as provided in Section 1 for the amendment of Services to be provided, the Services Agreement and these Terms and Conditions may not be amended or modified except by a writing signed by all of the Parties hereto.
11. Assignment.
Dental Marketing may transfer and assign the Services Agreement and these Terms and Conditions without the prior consent of the Practice. The Practice acknowledges and agrees that its marketing agreements with Dental Marketing are fully transferable in the event of a merger, acquisition, or asset sale involving Dental Marketing. The Practice shall not assign the Services Agreement or these Terms and Conditions without Dental Marketing’s prior written consent. The term “assign” as used in this Section 11 shall include without limitation, any dissolution, merger, consolidation or other reorganization of a Party; any sale of all or substantially all of the assets of a Party; any issuance, sale, gift, transfer or redemption of any equity ownership of a Party or other interest in a Party (whether voluntary, involuntary or by operation of law, or any combination of the foregoing) of any of the direct or indirect power to affect the management or policies of a Party; or any direct or indirect change in fifty percent (50%) or more of the ownership interest of the Practice.
12. Severability.
If any provision of the Services Agreement or these Terms and Conditions shall be held to be invalid or unenforceable, such invalidity or unenforceability shall attach only to such provision and shall not in any way affect or render invalid or unenforceable any other provision of the Services Agreement and these Terms and Conditions, and the Services Agreement and these Terms and Conditions shall be carried out as if such invalid or unenforceable provision were not contained herein. It is the intention of the Parties that if any such provision is held to be illegal, invalid or unenforceable, there will be added in lieu thereof a provision as similar in terms to such provision as possible and be legal, valid and enforceable.
13. Waiver.
The waiver by either Party of any breach of any provision of the Services Agreement and these Terms and Conditions shall not be construed as a waiver of any subsequent breach of the same or other provision.
14. Further Action.
The Parties shall execute and deliver all documents, provide all information and take or refrain from all such action as may be necessary or appropriate to carry out the stated purposes of the Services Agreement and these Terms and Conditions.
15. Attorneys’ Fees.
If any litigation arises as a result of the terms, conditions or provisions of the Services Agreement or these Terms and Conditions, the prevailing Party shall be entitled to recover reasonable attorneys’ fees at all pre-trial, trial and appellate levels, as well as all costs and expenses. In addition, the prevailing Party shall be entitled to recover reasonable attorney’s fees and costs incurred in enforcing any judgment arising from a suit under the Services Agreement or these Terms and Conditions. This post-judgment attorney’s fees and costs provision shall be severable from the other provisions of these Terms and Conditions and shall survive any judgment on such suit and is not to be deemed merged into the judgment.
16. Interpretation.
The section headings contained herein are for reference purposes only and are not to be deemed a part of these Terms and Conditions. Whenever the context hereof requires, the gender of all words shall include the masculine, feminine and neuter, and all words shall include the singular and plural.
17. No Referral Arrangements.
The Parties hereby acknowledge and agree that no benefits to the Parties hereunder require or are in any way contingent upon the admission, recommendation, referral or any other arrangement for the provision of any item or service offered by the Practice or any of its affiliates, to any patients of the Practice, or the Practice’s employees or agents. Dental Marketing shall neither have nor exercise any control or direction over the number, type or recipient of patient referrals made by physicians, and nothing in the Services Agreement or these Terms and Conditions shall be construed as directing or influencing such referrals. None of Dental Marketing’s activities contemplated under the Services Agreement or these Terms and Conditions or otherwise shall constitute obligations of Dental Marketing to generate patient flow or business to the Practice in a manner that is in violation of any applicable health care laws. Further, there is absolutely no intent for Dental Marketing in any manner to be compensated to generate patients for the Practice. Rather, the Practice has engaged Dental Marketing to provide the Services in order to enable the Practice to focus on delivering the highest quality of patient care.
18. AI-Powered Call Monitoring and Data Security
Dental Marketing LLC utilizies an AI-powered solution to monitor and analyze patient calls to support marketing insights and enhance service quality. Our company employs industry-standard encryption protocols to protect patient data both in transit and at rest, ensuring compliance with applicable privacy and data protection laws.
The Practice acknowledges and agrees that:
i. Data Security Measures: While Dental Marketing takes commercially reasonable measures to safeguard data, including using encryption and secure data storage, ,no method of electronic transmission or storage is entirely secure. Dental Marketing does not warrant or guarantee the absolute security of any information transmitted to or by its AI-powered systems.
ii. AI Solution Limitations: The AI-powered call monitoring system may not always achieve 100% accuracy in transcription or analysis due to limitations inherent in machine learning and natural language processing technology. Dental Marketing is not liable for any inaccuracies, misinterpretations, or omissions in the AI-generated data.
iii. Compliance with Data Privacy Regulations: Dental Marketing’s call monitoring solution is designed to comply with relevant data privacy and protection regulations. However, the Practice is responsible for ensuring compliance with any additional state or federal laws that may apply to the specific handling of patient information within their jurisdiction.
iv. Patient Notification: The Practice is responsible for informing patients of the use of this call monitoring service as required by applicable laws. Upon request, Dental Marketing can provide pre-call notices for callers to ensure transparency regarding the use of call monitoring technology.
19. Waiver of Jury Trial.
THE PRACTICE AND Dental Marketing HEREBY WAIVE ANY AND ALL RIGHTS TO A TRIAL BY JURY IN CONNECTION WITH THE ENFORCEMENT OR INTERPRETATION BY JUDICIAL PROCESS OF ANY PROVISION OF THE SERVICES AGREEMENT OR THESE TERMS AND CONDITIONS, AND IN CONNECTION WITH ALLEGATIONS OF STATE OR FEDERAL STATUTORY VIOLATIONS, FRAUD, MISREPRESENTATION OR SIMILAR CAUSES OF ACTION OR ANY LEGAL ACTION INITIATED FOR THE RECOVERY OF DAMAGES FOR ANY CLAIMS ARISING OUT OF THE SERVICES AGREEMENT, THESE TERMS AND CONDITIONS OR THE RELATIONS BETWEEN THE PARTIES, WHETHER NOW EXISTING OR ARISING IN THE FUTURE.
Individual Dispute Resolution
You and we agree that the relationship contemplated by our marketing Agreement is a unique and individual relationship between the parties and will be characterized by unique circumstances, actions and experiences that relate only to you and your relationship with us. Therefore, you and we agree that any litigation between or among the parties to our marketing Agreement and any of their Related Parties will be conducted on an individual basis and not on a consolidated, group, or class-wide basis.
Our Commitment
This privacy policy applies to our current and former customers and has been in effect since March 1, 2020. Because privacy is important, we pledge to work with you to protect and safeguard the security of your personal customer information. If you have any questions about this privacy policy, you may contact us by e-mail at support @ Dental Marketing LLC or by mail at Dental Marketing LLC, 1900 Glades Rd 4th Floor, Boca Raton, FL 33431
